FAQ

 

What is Marche Ehi, and what does it offer?

Answer: Marche Ehi is your go-to multiethnic destination for African, Caribbean, and Latino groceries in Montreal. We stand out by offering high-quality products at affordable prices, connecting you to authentic tastes and traditions.

Where is Marche Ehi located?

Answer: You can find us in the heart of Montreal, Canada. Visit our physical store at 1201 90th avenue, LaSalle, QC H8R 3A6 or shop and online through our user-friendly website.

What makes Marche Ehi unique?

Answer: We stand out with our commitment to providing premium products at unbeatable prices, celebrating diversity, and supporting communities in need.

What is your mission at Marche Ehi?

Answer: Our mission is to bring you the finest African products at unbeatable prices, ensuring that every visit feels like a journey back home. Quality, affordability, and a touch of tradition - that's the Marche Ehi promise.

Do you offer delivery?

Answer: We currently do not offer home delivery but our team is working hard to bring this service soon. Look out for the announcement on our website and in store as soon as we commence doorstep delivery.

However, you can conveniently shop online and have your favorite picked, packed and ready for you in store under our Grab & Go service. 

What is the Marche Ehi Grab and Go service?

Answer: Our Grab and Go service allows you to place your order online and conveniently pick it up at our store, saving you time and ensuring a seamless shopping experience.

How does the Grab and Go service work?

Answer: It's easy! Simply browse our website, select your items, add them to your cart, choose the Grab and Go option at checkout, and select your pickup time. We'll have your order ready when you arrive.

Is there a fee for the Grab and Go service?

Answer: Our Grab and Go service is designed for your convenience, and there is a small service fee associated with it. The fee helps cover the cost of preparing and packaging your order.

Can I modify my Grab and Go order after it's been placed?

Answer: Unfortunately, modifications are not available after the order has been confirmed. To make changes, please contact our customer service team as soon as possible.

What do I need to bring when picking up my Grab and Go order?

Answer: Please bring a copy of your order confirmation and a valid ID matching the name on the order. This helps us ensure a smooth pickup process.

Is the Grab and Go service available for all products in your store?

Answer: While most of our products are available for Grab and Go, there may be some exceptions. You can check the availability of specific items during the ordering process.

What are the pickup hours for the Grab and Go service?

Answer: Our Grab and Go service is available during our regular store hours. You can select your preferred pickup time during the ordering process.

Can I return or exchange items from my Grab and Go order?

Answer: Yes, we accept returns and exchanges for items from your Grab and Go order, subject to our return policy. Please check our return policy page or contact our customer service team for assistance.

What types of payment methods do you accept?

Answer: We accept various payment methods, including credit cards, debit cards, and cash for in-store purchases.

What is Marche Ehi's return policy for beauty products?

Answer: While we do not accept returns on most items, we do offer returns for beauty products. If you encounter a defect or receive an expired beauty product, please contact our customer service team for return instructions.

How does the refund process work for returnable items?

Answer: Please note that all food items are final sale, and we do not accept returns for food products. We are committed to delivering fresh and high-quality food, and our refund policy is in place to ensure your satisfaction.

Are there any exceptions to the return policy for non-food items?

Answer: Yes, we accept returns for beauty products and home essentials. In the event of defects or, in the rare event that you received an expired product, we have a 100% refund guarantee for eligible returnable items. To initiate a return, please provide a picture of the item immediately upon receipt and send an email to our customer service team at support@marcheehi.com. We will thoroughly check and process refunds upon approval and meeting the specified conditions..

Can I find nutritional information for the products you offer?

Answer: Currently, we do not provide specific nutritional information for our products on our website. We recommend checking the product packaging or contacting our customer support team for any dietary or nutritional inquiries.

How is my personal information handled?

Answer: We take your privacy seriously. Your personal information is stored securely and used solely for order processing and communication purposes. We do not share your data with third parties. For more details, please refer to our Privacy Policy.

What languages is customer support available in?

Answer: Our customer support is primarily available in English and French to serve our diverse customer base effectively.

How do I know if a product is in stock?

Answer: On our website, product availability is indicated beside the product. If a product is currently out of stock, you may see an "Out of Stock" or “Sold Out” label. For real-time stock updates, feel free to contact our customer support team.

Do you offer any bulk or wholesale purchasing options?

Answer: Yes, we offer bulk and wholesale purchasing options for select products. If you are interested in making bulk purchases, please contact our customer support team, and they will assist you in finding the best options for your needs.

How can I stay updated on your promotions and events?

Answer: Stay in the loop by subscribing to our newsletter and following us on social media. We regularly share exclusive discounts, event announcements, and mouth watering recipes 

Do you have a loyalty program or rewards system?

Answer: Yes, we do! Join our loyalty program to earn points with every purchase online, which you can redeem for exciting discounts and rewards.

Do you offer gift cards or gift certificates?

Yes, we offer eGift cards that can be purchased and redeemed at Marche Ehi. Our eGift cards are a convenient way to share the flavors and traditions of Africa, the Caribbean, and Latino cultures with friends and loved ones. You can purchase eGift cards online in various denominations to suit your gifting needs, and they can be used for online purchases on our website.

To redeem your eGift card, simply follow these steps:

• Shop Online: Browse our website and add the products you'd like to purchase to your cart.
• Checkout: When you're ready to complete your purchase, proceed to the checkout page.
• Payment: During the payment process, you'll have the option to enter your eGift card code in the designated field.
• Apply: Enter the code exactly as it appears on your eGift card, and click 'Apply' to deduct the card's balance from your total.
• Complete Your Purchase: Finish the checkout process, and your eGift card amount will be applied to your order.

If you have any specific questions about redeeming your eGift card or need assistance, please feel free to reach out to our customer support team. We're here to help make your shopping experience enjoyable and convenient.

What's your commitment to community and sustainability?

Answer: We are committed to giving back to underprivileged communities, both locally and internationally. Through food and clothing distributions, we aim to make a positive impact.

How can I get in touch with your customer service team?

Answer: Our dedicated customer service team is here to assist you. You can reach us through our contact form on the website, by email at support@marcheehi.com, or by phone at [514-369-4405]. We're here to help!